Delete your account

This page explains how to delete your account in the Salwa Co-operative Society app and website, what is deleted, and what is kept and why.

From the app

  1. Open the app and sign in.
  2. Go to the My account tab (حسابي) and tap your account card at the top.
  3. Tap Delete account (حذف الحساب) at the bottom of the page.
  4. Confirm with Delete permanently (حذف نهائياً).

From the website

Sign in on salwacoop.app and follow the same steps: My account → your account card → Delete account.

Deletion happens immediately and cannot be undone.

Ordered as a guest, or cannot sign in?

Contact us and ask for your data to be deleted, quoting the phone number you ordered with:

We confirm the number is yours before acting, so nobody else can delete your data. We then erase your name, email and phone from your customer record. Your past orders and invoices are not erased: they keep the name, phone, email and address written on them, as described below.

What is deleted

  • Your name, email address and phone number from your account. Past orders keep their own copy — see the next section.
  • Your password and any Google sign-in link.
  • Your saved delivery addresses.
  • Your sign-in sessions on all your devices.
  • Your marketing-message subscription.

What is kept, and why

Past orders and invoices are kept for 5 years. They are accounting records that the co-operative must keep under the accounting and audit rules of the State of Kuwait. Each order and its invoice keeps what was written on it when you ordered:

  • The items, quantities, amounts, dates and payment method.
  • The name, phone number and email address you ordered with.
  • The delivery address.
  • Any notes you wrote on the order, and your shareholder box number if you entered one.

Deleting your account does not remove these details from the orders and invoices themselves. Only your account record is cleared: it keeps no name, email or phone, and your past orders stay attached to it.

Your bank card details never pass through our systems: they are entered on the payment gateway page.

Delete your account